Questionnaire for ATM cards

ATM card holders satisfaction highly depends on ATM card security, Customer Service, Support, flexibility and lower bank charge. ATM card holder satisfaction also depends on the relationship between bank and the customer and other facilities. Here briefly discuss a sample questionnaire for any report.

Questionnaire for Interview

GENERAL CUSTOMER INFORMATION

1. Which of the following is your current bank?

A) Standard Chartered Bank
B) Eastern Bank
C) BRAC Bank
D) Other Bank

2. How long have you been a customer of BRAC Bank?

A) More than 5 years B) 3 – 5 years C) 1 – 2 years D) Less than 1 year.

3. In the past 5 years, other than for geographical relocation, how many times have you switched to a different bank?

A) Over 5 times B) 3 to 5 times C) 1 to 2 times D) Never switched

4. What was the main reason for switching Bank?

A) Poor Customer Service
B) Slow service
C) Other

BANK CUSTOMER SATISFACTION SURVEY

5. How long you are using BRAC Bank ATM Card?

A) More than 5 years B) 3 – 5 years C) 1 – 2 years D) Less than 1 year.

6. How many times you have faced technical problem in ATM Machine in a year?22 | P a g e

A) Over 40 times B) 20 to 40 times C) 10 to 20 times D) Less than 10 times

7. BRAC Bank ATM card lasts as long as it has expire dates.